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The first call centre of the AIMA Mission Structure began operating today at the Hindu Centre in Telheiras, with opening hours between 08:00 and 22:00, and the first morning was apparently normal, although some people were not seen due to a lack of appointments.
In a statement published today on the AIMA website, the organisation states that services are provided “exclusively by appointment”.
“In view of the effectiveness of the process and the optimisation of resources, cases without an appointment will not be seen at this call centre”, the statement reads.
It adds that the Mission Structure will operate until June 2025 to resolve the approximately 400,000 cases awaiting analysis for regularisation in the country.
Specifically in relation to Lisbon, AIMA states that the store located on Avenida António Augusto Aguiar “will now be dedicated to receiving cases, during normal hours, by appointment, issuing duplicates and delivering titles”, while the store in Anjos will be “exclusively for information”, without prior appointment.
On the other hand, AIMA takes the opportunity to appeal to all immigrants who have pending cases to update their contact details, in case of any changes, “so that they receive the necessary communications and appointments as soon as possible”.
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Português (Brasil)
Ha, I have contacted them 7 times asking for appointment to update my address. They replied once, only to ask what I want. After I responded.... nothing.
By Darren Johnstone from Porto on 09 Sep 2024, 14:42
What about those of us who have lived here for years? I have been trying since February to get through. IAMA doesn't answer their phone number and doesn't respond to their email. How do they expect us to even get in line for renewal?
By Sindaxi from Lisbon on 09 Sep 2024, 20:09
Does AIMA even have an update portal? It would be informational if news articles could say how-to accomplish such an update.
By Erica from Other on 10 Sep 2024, 08:31
And HOW does one update one's contact information?
By Susan Korthase from Lisbon on 10 Sep 2024, 10:12
There's no update portal for. I have changed my phone number and my Adress. No option to update a new adress or phone number
By James from Lisbon on 10 Sep 2024, 11:52
It sure would be nice if you added the link or instructions on how to update contact information and if it isn't known, then say that. Repeating from a press release or website that AIMA wants updated contact information without any explanation of how or where to do it is pretty useless. Moreover, does this apply to all of Portugal or just the Lisbon offices? Please take a few minutes to do some journalism here otherwise this just adds to the confusion.
By Rob S. from Algarve on 10 Sep 2024, 13:35
What about residence permit renewal? What about family reunification? Will AIMA ever set aside some capacity for such urgent tasks? Or will it solely focus on "regularisation" of the 400k cases. Those who came through proper visa through consulates are forgotten. What a shame.
By G Raja from Lisbon on 10 Sep 2024, 15:39
AIMA only allows contact information to be updated via appointment. From my experience, they are currently not taking appointments for anything other than renewals (based on their website dropdown options). Under those circumstances, how are we supposed to update our contact information? There needs to be a way to update contact information online.
By Michael from Lisbon on 10 Sep 2024, 16:22
Dubai issues 14million visas every month, 400k cases cannot be handled over 2 years now. Learn how to be fast with technology or AI it helps
By Riya from Other on 10 Sep 2024, 17:21
Yeah.
No way to ‘update’ anything, anywhere:(
so where does that leave us lost immigrants..
I love the newish PT GOV. app that allows you to upload your details(that haven’t change in 5years!!!) .. except that you need a text reply for a verification code… and does that happen;););) nada:):) ever
So yeah.. same sh*** different day..
By Luc from Other on 11 Sep 2024, 14:28
I am waiting for my first card since last November 2023 they won't reply anything when ever I went to the office they said analysis for 10months
more than 10 Months they give stress to immigrants and lawyer said to put court case it's applied June 6 still in conclusion they are not at all working the judge sleeping with bunch of case. I have medical emergency to visit my home country. the Portuguese people doesn't any feeling to the parents. Aima not is working for immigrants but for the lawyer only when we go for enquiry the will not reply the said come with lawyer that's it. all immigrants lawyers was making plenty of money using immigrants. Aima useful for lawyer not immigrants.
By JANAKIRAMAN RAJENDRAN from Other on 12 Sep 2024, 11:38