The new rule makes it easy for passengers to obtain refunds when airlines cancel or significantly change their flights, and following significantly delayed checked bags, or failures to provide extra services when purchased.


The final rule creates certainty for consumers by defining the circumstances in which airlines must provide prompt refunds.

Credits: envato elements; Author: Iakobchuk;

Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund, which differed from airline to airline, making it difficult for passengers to know or assert their refund rights.